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Launch of new MyChart account for teens

Friday, July 27, 2018
Dean Miner; Momen Wahidi

Dean Miner, MD, Provider Champion, Duke MyChart Governance and Momen Wahidi, MD, MBA, and Chair, MyChart Governance recently released the following message for all providers who see patients under age 18:

In an effort to engage our teen patients between the ages of 12 and 17 years, we are pleased to announce the launch of a new MyChart account for teens which will be live on July 31, 2018. This account will give teens access to their own health information, and encourage better communication between teen patients, their families, and their Duke Health team. This account will complement but not replace the existing proxy accounts that are offered to the parents or guardians of our teen patients.

The importance of a MyChart account for teens to families

  • NC Privacy Law allows minors to seek medical attention for concerns related to sexually transmitted infection, pregnancy, mental health or substance use without the consent of a supervising adult because there is evidence that without a layer of privacy many children will not seek care for these high risk health conditions or behaviors. 
     
  • As a result of NC law, the information we can display in MyChart to the parents of most children between the ages of 12 and 17 is very limited in the standard privacy-protected proxy account offered to the parents/ guardians of children in this age range. 
     
  • Teens who have access to their own MyChart account will be able to receive appointment reminders, view upcoming appointments, and message their providers – which, in turn, means the family unit will have access to these functionalities and providers can then communicate electronically with the family unit through the teen.

How can my 12 to 17 year old patient get a teen MyChart account?

  1. The teen’s parent or guardian MUST have a Duke MyChart Proxy account linked to their child. (A Proxy Account allows the parent or guardian to view part or all of the child’s health information in MyChart). 
     

  2. The parent or guardian must sign consent forms from within their MyChart Proxy account.
     

  3. After confirmation that the parent or guardian has completed the required consents for the account, a provider or Duke Customer Service representative must set a “Teen Account Access” FYI flag.
     

  4. Once the flag is set, a unique activation code can be generated for the teen which can be printed out with an AVS or on a MyChart Activation code letter, and subsequently handed to the teen in person.

Note: Per DUHS Compliance, activation codes for a teen account cannot be e-mailed or sent via standard mail to the patient, nor can they be provided to a parent or guardian. They must be directly provided to the teen patient in person.

For detailed information, read the Tip sheet:
Teen MyChart Account Activation Workflows and FAQs (requires NetID and password).

For printable information for families:
Parent MyChart Tip Sheet: Online Health Information for Your 12-17 Year Old (requires NetID and password).

For questions, contact Dean Miner, MD at dean.miner@duke.edu.